In many countries there are moves towards registering numbers on a "do not call" list.
While lists from a data provider may be screened against the register, every 28 days they should be re-screened.
Within SmileCRM you can screen the data you upload at the import time, schedule a re-screen every 28 days, manually scan a list against the register
or allow the operator to check numbers through the call screen.
Any number flagged as on the register are added to a "do not call" register, which can be automatically excluded from campaigns.
As a company who is using your client data, any requests for removal under GDPR need to be passed back to your client within 28 days.
Built into SmileCRM is the ability to identify these removal requests, extract records for reporting to your client and anonymise them without compromising operational reporting.
If you are dealing with your own data, contacts who request removal under GDPR fall under your obligations as a controller.
Built into SmileCRM is the ability to identify these removal requests and anonymise them without compromising operational reporting.
An overlooked aspect of compliance is to not keep data that you will not going to use again.
Built into SmileCRM is an archive and delete area which reminds you when data is due for deletion.
Every list that is uploaded into SmileCRM has the ability to flag numbers as "do not call" or being on the C/TPS
register. Each number is added into a number "blacklist". If you automatically check lists, any number found through the check is also
added to this "blacklist". This list can be used to remove records in calling campaigns before calling starts.
SmileCRM has a distinct area for managing these numbers in our compliance area.