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Do Not Call - C/TPS

In many countries there are moves towards registering numbers on a "do not call" list. While lists from a data provider may be screened against the register, every 28 days they should be re-screened. Within SmileCRM you can screen the data you upload at the import time, schedule a re-screen every 28 days, manually scan a list against the register or allow the operator to check numbers through the call screen. Any number flagged as on the register are added to a "do not call" register, which can be automatically excluded from campaigns.

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Processor Removal

As a company who is using your client data, any requests for removal under GDPR need to be passed back to your client within 28 days. Built into SmileCRM is the ability to identify these removal requests, extract records for reporting to your client and anonymise them without compromising operational reporting.

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Controller Removal

If you are dealing with your own data, contacts who request removal under GDPR fall under your obligations as a controller. Built into SmileCRM is the ability to identify these removal requests and anonymise them without compromising operational reporting.

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Data Deletion

An overlooked aspect of compliance is to not keep data that you will not going to use again. Built into SmileCRM is an archive and delete area which reminds you when data is due for deletion.

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Do Not Call

Every list that is uploaded into SmileCRM has the ability to flag numbers as "do not call" or being on the C/TPS register. Each number is added into a number "blacklist". If you automatically check lists, any number found through the check is also added to this "blacklist". This list can be used to remove records in calling campaigns before calling starts. SmileCRM has a distinct area for managing these numbers in our compliance area.