Screen before calling
Assign responsibility for preference-register checks and suppression handling. Confirm the current requirements using official guidance and the context of your campaign.
Make objections easy to handle
Give callers a simple route for recording and escalating do-not-call requests. Make sure those requests reach the owner of the suppression process.
Know what the system does
Do not assume a CRM performs automatic C/TPS screening. Verify the current product capabilities and keep the wider data and compliance process documented.